Teller automation is becoming more and more popular these days. Changes in consumer behavior, competitive forces, security concerns, and productivity enhancements are the major driving factors. But on a more personal side, ever talk to the branch staff? If you have these probably sound familiar to you…

Our tellers are constantly out of balance. At the end of the day, it takes us hours to track down the error if we can find it. If not it gets written up.

At peak times we can not keep up, then when the rush is over we are slow. It’s one or the other.

Customers complain about our long lines in our drive through or lobby and complain about our service

When the tellers are busy, the customer service reps appear slow. When the customer service reps are busy, the tellers can not help.

We try to offer incentivize our tellers to cross-selling, but our tellers say they don’t have enough time.