Genmega ATM Error Codes
Here is the full list of Genmega ATM Error Codes for all Genmega ATMs. Are you having Genmega ATM Issues? Is your ATM showing an error code? This full list of Genmega ATM Error codes may help you fix the issue and get you back up and running! The description column is what the error code means and the resolution column is what steps need to be taken to rectify that error code.
If you are a Best Products ATM transaction processing customer and you need help with any Genmega ATM Error Codes, call us at 1-877-663-6128 and our technicians will help you over the phone free of charge! We also have nationwide on site technicians and service plans available should you need a service call.
Download the PDF Version of error codes here:
| Error Code | Description | Resolution |
|---|---|---|
| 00000 | Normal | No Error |
| 20001 | No cassette detected | Remove and replace the cassette |
| 20002 | Low cash level | Add cash in the cassette |
| 20003 | Reject bin full | Remove notes from the reject bin, then do CST Total |
| 20004 | Vault Door Open | Close the vault Door / Check Vault Door Sensor |
| 20005 | CDU type mismatch | Check CDU type |
| 20010 | Receipt Paper Jam | Clear printer of any paper, then reinstall roll |
| 20012 | Receipt Printer Feed Lever Open | Close the printer feed lever |
| 20013 | Receipt Paper Empty | Replace the receipt roll |
| 20014 | Thermal print head overheated | Check thermal print head, may require service |
| 20016 | Note detected in outlet of CDU | Clean CST rollers, verify there is cash in the CST |
| 20020 | No available cassette | Clear notes at outlet of CDU or check outlet sensor |
| 20215 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 21315 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 21A15 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 21B15 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 24A15 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 24B15 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 24B16 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 24B17 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| 24B18 | CDU detects blocked sensor prior to dispense | Remove any notes from the dispenser, check for blocked sensor |
| A0101 | Receipt Printer Feed Lever Open | Close the feed lever |
| A0102 | Thermal print head overheated | Check thermal print head, may require service |
| A0103 | Receipt Paper Jam | Clear printer of any paper, then reload roll |
| A0104 | Paper load error | Remove and reinstall the receipt roll |
| A0105 | Paper check error | Remove Jammed paper and road again |
| A0108 | Cutter S/W check error | Inspect printer for paper jam |
| A0801 | Receipt printer feed lever open | Make sure feed lever is closed |
| A0802 | Thermal print head overheated | Check thermal print head, may require service |
| A0803 | Receipt paper jam | Clear printer of any paper, then reinstall roll |
| A0804 | Paper setting error | Reinstall paper roll |
| A0805 | Paper check error | Clear printer of any paper, then reinstall roll |
| A0808 | Cutter S/W check error | Inspect printer for paper jam |
| ADN01 | No response from printer in 30 sec. after send command | Check Cable between mainboard and printer, Check DIP switches |
| ADN0F | No response from printer in 30 sec. after send command | Check Cable between mainboard and printer, Check DIP switches |
| ADN11 | No response from printer after 3 retries | Check Cable between mainboard and printer, Check DIP switches |
| ADN12 | No response from printer (ENQ-ACK after 5 retry of ENQ) | Check Cable between mainboard and printer, Check DIP switches |
| ADN13 | No response from printer | Check Cable between mainboard and printer, Check DIP switches |
| CARD0 | Forgot to take Chip Card | Check Chip Card left in Card Reader Slot |
| CANCE | Customer declined the surcharge amount and cancelled the transaction | Customer declined the surcharge screen |
| C000F | Note count mismatch | Note count mismatch |
| C0010 | No notes before presenting or sensor(PCAM) error | Check path before Presenter or PCAM sensor |
| C0011 | EJAM blocked before or at dispensing PCDU | Check note path and clean sensors |
| C0012 | Reject gate timing sensor blocked (RJT sensor TCDU) | Check note path and clean sensors |
| C0013 | EJR/L & RJT blocked after Init or before dispensing | Check note path and clean sensors |
| C0014 | Base of stacker close failure P/HPCDU | Check Presenter unit |
| C0015 | Base of stacker Open failure P/HPCDU | Check Presenter unit |
| C0016 | Note jam at stacker at presenting P/HPCDU | Clear jammed notes at Presenter |
| C0017 | Note jam at stacker at presenting P/HPCDU | Clear jammed notes at Presenter |
| C0018 | Note jam at exit at presenting P/HPCDU | Clear jammed notes at Presenter |
| C0019 | Exit sensor failure(PEXT) P/HPCDU | Check Exit sensor(PEXT) |
| C0020 | Withdrawal time out at P/HPCDU | Check note path or Presenter unit |
| C0021 | Dbl detection timing sensor blocked | Check note path and clean sensors |
| C0022 | Cash dispenser inlet sensor(CST#1) blocked | Check note path and clean sensors |
| C0024 | Presenter is not normal position P/HPCDU | Check Presenter unit |
| C0025 | No notes at exit before retracting P/HPCDU | Check note path or Presenter unit |
| C0026 | Note jam at exit at retracting P/HPCDU | Clear notes at Exit |
| C0027 | Note jam at exit at retracting P/HPCDU | Clear notes at Exit |
| C0028 | Count sensor blocked | Check note path and clean sensors |
| C0029 | Note jam at stacker at retracting P/HPCDU | Clear notes at Stacker |
| C0030 | Main motor failure or dispenser not turning | Check that CDU belts turn easily / check motor |
| C0031 | Sub main motor failure M/H/P/RCDU | Check Sub Main motor |
| C0032 | Inlet(SKLB/SKRB) sensor failure at the second | Check Inlet(SKLB/SKRB) sensor at the second cassette |
| C0034 | Note jam at stacker at retracting P/HPCDU | Clear notes at Stacker |
| C0035 | Jamming at reject at retracting PCDU | Clear notes at Reject path |
| C0036 | Exit or outlet Sensor blocked at initializing | Clear notes at Outlet sensor and clean sensors |
| C0037 | Dbl detection sensor error | Check Double-Detect sensor |
| C0039 | Reject diverter failure or Sol failure | Check Reject Diverter or Solenoid |
| C003A | More than 4 notes requested in test mode | Reload application software |
| C003B | Inlet(SKLB/SKRB) sensor blocked at CST#2 | Check cassette installation, Check cassette switch |
| C003C | FEED sensor blocked at the second CST CPCDU | Check note path and clean sensors |
| C003E | RJT Sensor detects a note before dispensing or after initializing. | Check note path and clean sensors |
| C0041 | Dispenser failed after 5 attempts to init | Check Cassette – Check CDU Settings |
| C0042 | Bill jam at stacker at initializing P/HPCDU | Clear notes at Stacker |
| C0043 | Number of rejected notes exceeded 20 notes | Check Reject Analysis report for cause of rejects |
| C0044 | 6 to 12 notes rejected consecutively | Check Reject Analysis report for cause of rejects |
| C0045 | Note miscount detected | Check CDU Data for this transaction on journal entry |
| C0046 | Note jam at exit at initializing P/HPCDU | Clear notes at Exit |
| C0047 | CST#1 misfeed error | Clean CST rollers, verify there is cash in the CST |
| C0048 | Note jam at reject at initializing PCDU | Clear notes at Reject path |
| C0049 | Zero notes requested | Check data connection between mainboard and dispenser |
| C004A | Note jam at inlet(SKLA/SKRA) of CST#1 | Remove any notes from the dispenser |
| C004B | Shutter failure to open at presenting | Check Shutter open/close |
| C004D | CST#1 not detected | Check position of 1st cassette |
| C004E | CST#2 not detected | Check position of 2nd cassette |
| C004F | More than 85 seconds passed at dispensing | Check cassette installation, Note setting |
| C0050 | Power failure at dispensing | Check CDU Data for this transaction on journal entry |
| C0051 | Dispense of more than 150 notes requested | Check CDU Data for this transaction on journal entry |
| C0052 | CST#1 exit sensor blocked after dispensing | Check 1st cassette exit sensor |
| C0053 | Dbl Check failure at dispensing | Check Count sensor |
| C0054 | Count sensor(EJR/L) blocked at dispensing | Check Count sensor |
| C0055 | Count sensor(EJR/L) blocked at dispensing | Check Count sensor |
| C0056 | Reject diverter failure or Sol failure to dispensing | Check Reject Diverter or Solenoid |
| C0057 | Reject diverter failure or Sol failure to reject | Check Reject Diverter or Solenoid |
