Here is the full list of Genmega ATM Error Codes for all Genmega ATMs. Are you having Genmega ATM Issues? Is your ATM showing an error code? This full list of Genmega ATM Error codes may help you fix the issue and get you back up and running! The description column is what the error code means and the resolution column is what steps need to be taken to rectify that error code.

If you are a Best Products ATM transaction processing customer and you need help with any Genmega ATM Error Codes, call us at 1-877-663-6128 and our technicians will help you over the phone free of charge! We also have nationwide on site technicians and service plans available should you need a service call.

Download the PDF Version of error codes here:

Error CodeDescriptionResolution
00000NormalNo Error
20001No cassette detectedRemove and replace the cassette
20002Low cash levelAdd cash in the cassette
20003Reject bin fullRemove notes from the reject bin, then do CST Total
20004Vault Door OpenClose the vault Door / Check Vault Door Sensor
20005CDU type mismatchCheck CDU type
20010Receipt Paper JamClear printer of any paper, then reinstall roll
20012Receipt Printer Feed Lever OpenClose the printer feed lever
20013Receipt Paper EmptyReplace the receipt roll
20014Thermal print head overheatedCheck thermal print head, may require service
20016Note detected in outlet of CDUClean CST rollers, verify there is cash in the CST
20020No available cassetteClear notes at outlet of CDU or check outlet sensor
20215CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
21315CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
21A15CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
21B15CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
24A15CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
24B15CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
24B16CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
24B17CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
24B18CDU detects blocked sensor prior to dispenseRemove any notes from the dispenser, check for blocked sensor
A0101Receipt Printer Feed Lever OpenClose the feed lever
A0102Thermal print head overheatedCheck thermal print head, may require service
A0103Receipt Paper JamClear printer of any paper, then reload roll
A0104Paper load errorRemove and reinstall the receipt roll
A0105Paper check errorRemove Jammed paper and road again
A0108Cutter S/W check errorInspect printer for paper jam
A0801Receipt printer feed lever openMake sure feed lever is closed
A0802Thermal print head overheatedCheck thermal print head, may require service
A0803Receipt paper jamClear printer of any paper, then reinstall roll
A0804Paper setting errorReinstall paper roll
A0805Paper check errorClear printer of any paper, then reinstall roll
A0808Cutter S/W check errorInspect printer for paper jam
ADN01No response from printer in 30 sec. after send commandCheck Cable between mainboard and printer, Check DIP switches
ADN0FNo response from printer in 30 sec. after send commandCheck Cable between mainboard and printer, Check DIP switches
ADN11No response from printer after 3 retriesCheck Cable between mainboard and printer, Check DIP switches
ADN12No response from printer (ENQ-ACK after 5 retry of ENQ)Check Cable between mainboard and printer, Check DIP switches
ADN13No response from printerCheck Cable between mainboard and printer, Check DIP switches
CARD0Forgot to take Chip CardCheck Chip Card left in Card Reader Slot
CANCECustomer declined the surcharge amount and cancelled the transactionCustomer declined the surcharge screen
C000FNote count mismatchNote count mismatch
C0010No notes before presenting or sensor(PCAM) errorCheck path before Presenter or PCAM sensor
C0011EJAM blocked before or at dispensing PCDUCheck note path and clean sensors
C0012Reject gate timing sensor blocked (RJT sensor TCDU)Check note path and clean sensors
C0013EJR/L & RJT blocked after Init or before dispensingCheck note path and clean sensors
C0014Base of stacker close failure P/HPCDUCheck Presenter unit
C0015Base of stacker Open failure P/HPCDUCheck Presenter unit
C0016Note jam at stacker at presenting P/HPCDUClear jammed notes at Presenter
C0017Note jam at stacker at presenting P/HPCDUClear jammed notes at Presenter
C0018Note jam at exit at presenting P/HPCDUClear jammed notes at Presenter
C0019Exit sensor failure(PEXT) P/HPCDUCheck Exit sensor(PEXT)
C0020Withdrawal time out at P/HPCDUCheck note path or Presenter unit
C0021Dbl detection timing sensor blockedCheck note path and clean sensors
C0022Cash dispenser inlet sensor(CST#1) blockedCheck note path and clean sensors
C0024Presenter is not normal position P/HPCDUCheck Presenter unit
C0025No notes at exit before retracting P/HPCDUCheck note path or Presenter unit
C0026Note jam at exit at retracting P/HPCDUClear notes at Exit
C0027Note jam at exit at retracting P/HPCDUClear notes at Exit
C0028Count sensor blocked Check note path and clean sensors
C0029Note jam at stacker at retracting P/HPCDUClear notes at Stacker
C0030Main motor failure or dispenser not turningCheck that CDU belts turn easily / check motor
C0031Sub main motor failure M/H/P/RCDUCheck Sub Main motor
C0032Inlet(SKLB/SKRB) sensor failure at the second Check Inlet(SKLB/SKRB) sensor at the second cassette
C0034Note jam at stacker at retracting P/HPCDUClear notes at Stacker
C0035Jamming at reject at retracting PCDUClear notes at Reject path
C0036Exit or outlet Sensor blocked at initializingClear notes at Outlet sensor and clean sensors
C0037Dbl detection sensor errorCheck Double-Detect sensor
C0039Reject diverter failure or Sol failureCheck Reject Diverter or Solenoid
C003AMore than 4 notes requested in test modeReload application software
C003BInlet(SKLB/SKRB) sensor blocked at CST#2Check cassette installation, Check cassette switch
C003CFEED sensor blocked at the second CST CPCDUCheck note path and clean sensors
C003ERJT Sensor detects a note before dispensing or after initializing.Check note path and clean sensors
C0041Dispenser failed after 5 attempts to initCheck Cassette – Check CDU Settings
C0042Bill jam at stacker at initializing P/HPCDUClear notes at Stacker
C0043Number of rejected notes exceeded 20 notesCheck Reject Analysis report for cause of rejects
C00446 to 12 notes rejected consecutivelyCheck Reject Analysis report for cause of rejects
C0045Note miscount detectedCheck CDU Data for this transaction on journal entry
C0046Note jam at exit at initializing P/HPCDUClear notes at Exit
C0047CST#1 misfeed errorClean CST rollers, verify there is cash in the CST
C0048Note jam at reject at initializing PCDUClear notes at Reject path
C0049Zero notes requestedCheck data connection between mainboard and dispenser
C004ANote jam at inlet(SKLA/SKRA) of CST#1Remove any notes from the dispenser
C004BShutter failure to open at presentingCheck Shutter open/close
C004DCST#1 not detectedCheck position of 1st cassette
C004ECST#2 not detectedCheck position of 2nd cassette
C004FMore than 85 seconds passed at dispensingCheck cassette installation,  Note setting
C0050Power failure at dispensingCheck CDU Data for this transaction on journal entry
C0051Dispense of more than 150 notes requestedCheck CDU Data for this transaction on journal entry
C0052CST#1 exit sensor blocked after dispensingCheck 1st cassette exit sensor
C0053Dbl Check failure at dispensingCheck Count sensor
C0054Count sensor(EJR/L) blocked at dispensingCheck Count sensor
C0055Count sensor(EJR/L) blocked at dispensingCheck Count sensor
C0056Reject diverter failure or Sol failure to dispensingCheck Reject Diverter or Solenoid
C0057Reject diverter failure or Sol failure to rejectCheck Reject Diverter or Solenoid