Teller automation is becoming more and more popular these days. Changes in consumer behavior, competitive forces, security concerns, and productivity enhancements are the major driving factors. But on a more personal side, ever talk to the branch staff? If you have these probably sound familiar to you…
Our tellers are constantly out of balance. At the end of the day, it takes us hours to track down the error if we can find it. If not it gets written up.
At peak times we can not keep up, then when the rush is over we are slow. It’s one or the other.
Customers complain about our long lines in our drive through or lobby and complain about our service
When the tellers are busy, the customer service reps appear slow. When the customer service reps are busy, the tellers can not help.
We try to offer incentivize our tellers to cross-selling, but our tellers say they don’t have enough time.
Follow Us on Social
Peter Wilkenshoff
Peter Wilkenshoff is the President of Best Products Sales and Service Inc./ BestATMstore.com. With more than 20 years in the payments industry, he has made a career out of helping businesses get paid in the simplest and smartest ways possible. Cash, cards, mobile wallets or whatever futuristic payment gadget someone invents next week, he is here for it. He loves taking the stress out of money movement and turning complex processes into something anyone can understand. When he is not working he is usually fishing, building something around the house, out on a boat, surfing or planning the next family Disneyworld trip which sounds like a strange mix until you meet him and suddenly it all adds up.
Follow Peter on LinkedIn: https://www.linkedin.com/in/peter-wilkenshoff/
Join our Newsletter
